07-29-2012 01:26 PM
Please post your full model number for us so we can look it up. Notebooks are compact devices and upgrades are more difficult to do than desktops. The first think you should try is adding more memory. I would like to know what operating system you are using and how much memory you have now. Windows XP would operate with less memory than Vista which would operate on less memory than Windows 7. The newer the operating system the more resources it need to handle the increased tasks it tries to perform. If you have a 32 bit operating system the maximum amount of memory you can use is 3 gigs of memory (3.5 with software patch). 64 bit operating systems depending on if it is home, premium, professional, business, ultimate go from 16 Gigs to I think 192 gigs (should actually look things like this up but I didn't). If you notebook was designed to have a higher processor in it, the heatsink may be adequate enough to accept an i5 or i7 upgrade but we would need to make sure your notebook could handle the added heat the more powerful processor would put out. How much of a boost in performance and speed and if you expect to play high performance games would be nice to know. Games are very dependant on the graphic chip/card and those are not usually changeable. Let us know your thoughts.
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09-10-2014 01:02 PM
Hey @Sam00 ,
Welcome to the HP Forums!
I understand you have forgotten the password to log in to your notebook. Don't worry, It happens to everyone at some point. ;-)
If you are running Windows 8 or 8.1 you may be able to reset your password from another PC on the Microsoft website. This only works if you use a live account. If you do, you can access the password reset here: Microsoft Password Reset.
If you use a local account in Windows 8 or 8.1, you can reset the password in the Command Prompt by following these steps: How to reset a Windows 8 password.
If you are using Windows 7, I suggest following this guide: I Forgot My Windows 7 Password! How Do I Get Back In?
If none of this works you will need to reinstall Windows. You can do this by tapping F11 while the notebook turns on or with the HP Recovery Media DVDs if you have them. Alternatively you can also use a copy of Windows you have purchased. You should be able to boot into safe mode command prompt and enable the hidden admin account.
Step 1 - Boot into safe mode with command prompt:
Step 2 - Enable the hidden account in command prompt:
Type net user administrator /active:yes and hit enter.
Reboot and log in to the new admin account.
Step 3 - Backups.
You should have access to browse the C:\Users\YOURUSERNAME folder or wherever else you might have something important saved.
Copy the contents to an external drive or other external storage.
Step 4 - Recover.
Tap F11 while the notebook boots to access the HP Recovery Manager.
Select System Recovery.
Follow the on screen steps.
Alternatively you can remove the HDD and connect it to another PC to browse the contents of the disk to backup your files.
This should be what you're looking for.
I work on behalf of HP
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