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Top Student
Posts: 6
Member Since: ‎07-22-2016
Message 1 of 10 (321 Views)

I need to access the Advanced BIOS menu but cannot.

I'm having issues with my graphics card and I need to switch my Intel off and Nvidia on. I saw on the internet that you need to enter the Advanced BIOS to do that. But for some reason, I can't see it in the BIOS. I am using an HP 15 Notebook PC.

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Message 2 of 10 (259 Views)

Re: I need to access the Advanced BIOS menu but cannot.

Hi @RandomPerson2,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the video settings. I will be glad to help you.


Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me with above information, so I can help you better.

Tardis40
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Top Student
Posts: 6
Member Since: ‎07-22-2016
Message 3 of 10 (257 Views)

Re: I need to access the Advanced BIOS menu but cannot.

Product Number: J9M38UA#ABA

 

OS: Windows 10 64-Bit

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Message 4 of 10 (252 Views)

Re: I need to access the Advanced BIOS menu but cannot.

Hi @RandomPerson2,

 

Thanks for getting back to me.

 

Please look at this YouTube video for How to switch from intel hd graphics to dedicated AMD or Nvidia graphics card.

 

Tardis40
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Top Student
Posts: 6
Member Since: ‎07-22-2016
Message 5 of 10 (244 Views)

Re: I need to access the Advanced BIOS menu but cannot.

tried what he said but at around 3:20 of the video he got into his graphics card control panel but I cant find the control panel for my graphics card.

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Message 6 of 10 (221 Views)

Re: I need to access the Advanced BIOS menu but cannot.

Hi @RandomPerson2,

 

Thanks for getting back to me.

 

If you can not get into the control panel you may need to install the drivers.

 

Here is a link to start the download for Intel High-Definition (HD) Graphics Driver Version 10.18.10.4252 Rev.B

 

If this does not help, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Top Student
Posts: 6
Member Since: ‎07-22-2016
Message 7 of 10 (190 Views)

Re: I need to access the Advanced BIOS menu but cannot.

The Nvidia driver for my model is what I need.

Also HP support seems like they do not care. They barely knew what was going on and said my graphics card was broken. All I need is a way to enable it god dammit HP.

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Message 8 of 10 (182 Views)

Re: I need to access the Advanced BIOS menu but cannot.

@RandomPerson2,

 

There are only Intel drivers at support.hp.com.

When I look at the computer specs and the Maintenance and Service Guide it only shows intel graphics.

 

So I'm not sure what you are looking for.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Top Student
Posts: 6
Member Since: ‎07-22-2016
Message 9 of 10 (180 Views)

Re: I need to access the Advanced BIOS menu but cannot.

Hp seems to not be supporting Nvidia drivers Its clearly in the pc.

Top Student
Posts: 6
Member Since: ‎07-22-2016
Message 10 of 10 (179 Views)

Re: I need to access the Advanced BIOS menu but cannot.

It clearly says Nvidia has crashed when It does crash.

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