I need to get CD format windows 10

[Haithem83]

Hi .

I am facing issue with my laptop ( HP Notebook - 15-ay033na ). laptop was working normal until battery finished , so turn off and then didnt work normal again .

when i tried to turn it on again , it asked me to wait as there is problem and needs to restart the laptop, since that laptop does not work normal , when i turn on laptop , just black screen and didnt show desktop. 

i tried to recovery , but it seems even recovery is not working as it didnt complete loading. 

I really believed that i need to format my laptop and i still need to get CD format windows 10 to do that .

Would you please help me .

Regards 

Haithem Ahmed 

[GBL84]

Hello @Haithem83,

Welcome to FORUM !!!

You need to know three things about HP Recovery Media:

1) It is NOT downloadable, you have to order the physical media

2) It is not free, you have to pay for it

3) It will erase the ENTIRE contents of your drive

 You can look online for Recovery Media starting with the linked paged:http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page:http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Haithem83]

Thank you for your reply .

I JUST WANT TO GET ORIGINAL WINDOWS 10 WHICH I HAD IN MY LAPTOP, do you think i need to pay for that ??? as warranty still didnt finished ? 

[GBL84]

Hello @Haithem83,

Thank you for your Reply !!!

I understand the unit is still under warranty, I wish i could send you the recovery Media of no cost . 

Sorry, but this is only a community forum staffed by volunteers.

I request you to contact HP over the phone and see if they can send it to you with no additional cost.

All the best !!!

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee