• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-20-2020 03:56 AM

HP Recommended
Product: HP Pavillion g7 2323dx

I bought a new SSD and i have a bootable usb. Im trying to install a new OS to the SSD that I've bought because my old HDD is dead. WHEN i insert my USB it doesn't even detected by the system. I tried enabling the legacy boot however when I enable it and save the screen went black no bios at all. In order to fix it, i will have to remove the cmos battery for 20 secs and insert it and it will boot. 

 

Please help, i want to install a new OS and I can't because the legacy boot issue. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2020 08:45 AM

HP Recommended

I removed the battery because the screen is blank or it is not turning. Removing the battery will reset the bios. 

 

My issue is that when I stick my usb stick it is recognized but however when I enabled the legacy boot and save it. The screen went blank. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-20-2020 08:27 AM

HP Recommended

@Edge46 

With a laptop, removing the CMOS battery accomplishes NOTHING -- so that is wasting your time.

 

You need to go back into your BIOS options and see if there is one that is disabling booting from mobile devices -- that would stop it from seeing the USB stick.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎08-20-2020 08:45 AM

HP Recommended

I removed the battery because the screen is blank or it is not turning. Removing the battery will reset the bios. 

 

My issue is that when I stick my usb stick it is recognized but however when I enabled the legacy boot and save it. The screen went blank. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.