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Il mio laptop va lento e non mi effettua l'apertura della maggior parte delle applicazioni

HP Recommended
LAPTOP-FTNKLH0C
Microsoft Windows 10 (64-bit)

Quando accendo il portatile, dopo vari caricamenti, non mi fa aprire le cartelle del dispositivo, e se caricano non mi apre il contenuto, non mi apre la maggior parte delle applicazioni, non funziona la barra delle applicazioni in basso a destra e non mi fa aprire l'account Google drive, presumo ci sia un virus, con un'eventuale riformattazione il computer tornerebbe a funzionare? 

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Hey @Mattia2  !

Hope your doing fine! 🙂

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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When I turn on the laptop, after several uploads, it doesn't let me open the device folders, and if they load it doesn't open the content, it doesn't open most applications, the taskbar at the bottom right doesn't work and it doesn't make me open the Google drive account, I assume there is a virus, would the computer work again with a possible reformat?

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@Mattia2 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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