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‎02-15-2017 11:39 PM

HP Recommended
Product: Pavilion 15-n208 au notebook
Operating System: Microsoft Windows 10 (64-bit)

When I go to bring my pc back to life after it has been asleep the screen is only at half light, if it is plugged in to the power and I disconnect it, the sceen comes up to full light and if it is disconnected from the power and I plug it in it will come back to full light ( this has happened in the last week), do I have a problem with the battery?

 

Thanks

Alberto73.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2017 02:50 AM - edited ‎02-17-2017 02:53 AM

HP Recommended

In the past, there have been BIOS updates for some notebook PCs that have been specifically for a brightness issue after Sleep mode.  

 

I will take a look to see if that is the case with your specific model.  Unfortunately, there is not update that addresses that issue. the drivers and available update are at the following HP support portal.

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/6529948/model/6732...

 

Have you tried putting your notebook in performance mode to see if that resolves the issue?

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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4 REPLIES 4

‎02-16-2017 09:52 AM - edited ‎02-16-2017 10:03 AM

HP Recommended

It is probably not a battery issue, especially if the notebook is a recent model.

 

Take a look at the power options settings.

 

One of the notebook operating system power options, is set by default to dim when external power is removed.

 

You can change that in the power options settings to have it remain bright.

 

Read the following tutorial on power options settings in Windows 10.

https://www.howtogeek.com/240840/should-you-use-the-balanced-power-saver-or-high-performance-power-p...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-16-2017 08:01 PM

HP Recommended

I have had a look at power options and I don't think the problem is there, what is happening is when it goes to sleep and I wake it up the screen is just about black with a hint of the background, so if the power is plugged into the computer i pull it out and it brightens up and if the power is not plugged in when it wakes then I have to plug it in to get the brightness back, this started about a week ago after switching on the computer in the morning but not logging in until late in the afternoon.

 

Thanks

Alberto73

Was this reply helpful? Yes No

‎02-17-2017 02:50 AM - edited ‎02-17-2017 02:53 AM

HP Recommended

In the past, there have been BIOS updates for some notebook PCs that have been specifically for a brightness issue after Sleep mode.  

 

I will take a look to see if that is the case with your specific model.  Unfortunately, there is not update that addresses that issue. the drivers and available update are at the following HP support portal.

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/6529948/model/6732...

 

Have you tried putting your notebook in performance mode to see if that resolves the issue?

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-23-2017 08:39 PM

HP Recommended

Thanks for your advice I tried the performance mode and that seems to have done the trick.

 

Kind regards

Alberto73

Was this reply helpful? Yes No
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