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HP Recommended

Hi,

I have an Omni book 5 with a snapdragon x plus processor. I bought it for work use and therefore I need to upgrade it from a home to a pro version. I want to do a clean install and have purchased a pro license/key. But when I boot from the usb, arm64 version, it freezes very soon after starting to read from the usb. Doesn’t even get to the windows loading. What am I doing wrong?

7 REPLIES 7
HP Recommended

Hi:

 

Because your notebook has a Windows Home product key in the BIOS, if you were to try and clean install W11 Pro, you would end up with a clean install of W11 Pro.

 

This is the easiest way to upgrade from Home to Pro:

 

Upgrade Windows Home to Windows Pro - Microsoft Support

HP Recommended

Hi

Thx for replying. It comes with a win 11 home. Why would it then install a win 10 pro?

HP Recommended

You're very welcome.

 

I made a mistake in my last post which I edited.

 

You would get W11 Pro after the upgrade.

HP Recommended

The strange thing is that is gets stuck after accepting the usb boot? Any idea? Faulty usb stick maybe?

HP Recommended

If you used the general instructions to boot a HP notebook from a USB port which is to have the flash drive in a USB port, turn on or restart the PC, immediately tap...tap...tap the ESC key to get the menu of options, select the F9 boot options menu and then select the USB flash drive from the list, and that is happening, unfortunately I have no idea what the problem could be.

 

Also, if you were to happen to get to where you can load the Windows boot files when you go to install Windows, it won't find the drive and no one here has yet to figure out what driver it is that is needed for Windows to find the drive on notebooks that come with the Qualcomm processors.

 

You are going to go down a rabbit hole if you try to clean install Windows.

HP Recommended

Hmm..what would you then do is the hdd needed replacing?

HP Recommended

That's a great question for which I don't have an answer. 

 

If you can ever get to boot from a USB flash drive, your notebook should be supported by the HP Cloud Recovery tool which you can use to create a bootable USB recovery drive that will return the drive to its 'out of the box' condition. 

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

It would also work on a replacement drive.

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