Installation keeps being incomplete

[LaJas]

I am trying to install an all in one office jet 5200  but I get the message “A Separate installer has lounge you may need to perform necessary actions to come complete the installation” I am not computer literate ... I don’t understand what it means😔

[asmita6658]

Hi @LaJas

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here. 
15)Click on the downloaded file and follow the on-screen instructions.

You may also refer to the below document - 

HP DeskJet, OfficeJet 5200 Printers - Wireless Printer Setup (Windows)

USB Printer Setup (Windows)

Let me know how that goes. 

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