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Intern
Posts: 29
Member Since: ‎10-11-2012
Message 1 of 4 (216 Views)

Insufficient space for factory recovery on 14-am052nr

Product Name: 14-am052nr Notebook
Operating System: Microsoft Windows 10 (64-bit)
I’m trying to help a retired friend do a factory reset on his 14-am052nr notebook. I’ve run the recovery - from both partitions and discs - on dozens (if not hundreds) of HP desktops and laptops, but all were for Win7 and earlier.

On this one, every time I try to run the built-in recovery, it goes through the motions before finally giving up with a message of not having enough space. After deleting everything I could find, I still get the same message.

I was able to create a USB recovery drive through the onboard utility but either it’s not correctly booting to that drive or the lack of free space is an issue for that as well. For that reason, I’m reluctant to spend $40 for the recovery USB stick direct from HP.

Any ideas?
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Distinguished Professor
Distinguished Professor
Posts: 5,187
Member Since: ‎09-07-2017
Message 2 of 4 (196 Views)

Re: Insufficient space for factory recovery on 14-am052nr

Hi

 

Yep, lots of ideas.

 

The short answer is make a disk with MS Creator tool, the long version is below.

 

W7 and 10 Repair.pngYou may need to change the Secure/Legacy boot option, and the boot sequence also.

 

This may require another PC.

Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
It has NO actual HP software/drivers included, it may enable XCOPY of the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G:, mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Intern
Posts: 29
Member Since: ‎10-11-2012
Message 3 of 4 (178 Views)

Re: Insufficient space for factory recovery on 14-am052nr

> It has NO actual HP software/drivers included

 

Thanks for the feedback.  I can't seem to make the screenshots big enough to make out what they show, but I'm assuming that downloading a Win10 .iso leaves me with your comment about "It has NO actual HP software/drivers included"  If so, that defeats the goal of trying to restore this to out-of-box condition.

 

Anybody know if there are any normally-needed directories or folders I could delete that would free up space for the recovery process to run but then be recreated by the recovery?

Distinguished Professor
Distinguished Professor
Posts: 5,187
Member Since: ‎09-07-2017
Message 4 of 4 (171 Views)

Re: Insufficient space for factory recovery on 14-am052nr

Hi

 

Well YES, that is the point.

 

Let us just imagine that in the spring Microsoft release an updategrade release and it's called Spring Lamb.

 

You manage an update of it so you are running the Latest. 

 

In June your HDD has a problem and F11 and goto Factory Fresh, then you have to trim everything down and do the Spring Lamb updategrade and all the other updates and after about a week you are up and running.

 

OR

 

You download the HP drivers and put them on a card, add the expanded Spring Lamb .iso to that card.  

HDD problem in June, in a coupla hours you are up and running.

 

Of course it also gives the option to do a Repair/Recovery/Rebuild/Re-Install without wiping the drive and losing all the data that isn't stored in the cloud.

 

I dont have an F11 option anymore, but I do have drivers and install option.

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation