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TK_Indore
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Intermittent Laptop Charging

HP Recommended
HP 250 G5 Notebook PC
Microsoft Windows 10 (64-bit)

I have been observing for last few weeks that my laptop charging is intermittent even while the charger is on. Thinking the problem was with the charger, I replaced the same, but the issue persists. Now I find that charging is extremely slow. After about 5 hours with the laptop switched off, the charging is stuck at 96% though I kept the charging on for another 2 hours! This I observed after calibrating the battery by first draining it off and charging thereafter. I have tried almost all other methods like removing and re installing the battery driver, etc. 

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Riddle_Decipher
HP Support Agent
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@TK_Indore I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day! 

Riddle_Decipher
I am an HP Employee

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