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Message 1 of 2
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Is my laptop second hand or new? HP brand new 3 cell battery last only 2.5 hours

HP Recommended
HP Laptop 14s-cf1xxx
Microsoft Windows 10 (64-bit)

Hello, 

 

Please help me, I want a new laptop for my accounting worksheet. I bought this laptop from local shop facebook page called "Yangon Laptop Market"

Lately, I felt the battery drained too early to 20% after 2.5 hours used with Youtube, and excel on.

The owner said it has a new cable, battery last only 2 hours at most. At that time, I am new to laptops and I didn't complain anything. After using for 6 hours at home, I felt like this laptop might be refurbished or second handed. 

 

I complained to shop owner and he was rude to me, as he has CCTV record on me without my consent. And I told him that I'd get HP support for this laptop new or second handed. I paid him $605 around for this laptop HP Laptop 14s-cf1xxx. 

 

Please kindly help check and reply email to me, whether this laptop model has been used or brand new one?

 

The shop owner is very rude and I have never faced in my life with such disappointment. He told me that I would have to bear additional charges of brand new laptop with Windows 10 license if my claim was wrong of refurbish or second handed laptop for complaining.  I can't sleep late at night, it's 2:29 AM here in Myanmar. I am really speechless how they are selling such laptops easily without under law control for the customers. I'm really regretful that I didn't go to the authorized shop.

 

Please kindly help me to face such an liar cheating owner selling second handed laptops to naive customer like me as a brand new one, and telling me to face him in court with CCTV set up in his own shop without my consent. 

 

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @MayJewel

 

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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