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‎08-30-2025 06:22 AM - edited ‎08-30-2025 06:33 AM

HP Recommended

I've had this ongoing issue where although my USB port is empty and appears clean and working. I get a constant alert (repeating every 3 seconds) stating USB device isn't recognised. The only way to stop this is by disabling the USB root 3 driver. This means I also cannot use any USB ports and therefore want to fix, its still under warranty but I'm trying here to see if anyone has a solution. I've tried update and uninstalling and reinstalling the driver, nothing seems to work.

There is a greyed out unknown USB device under USB controllers in device manager, have tried to uninstall this numerous times, every time I enable the USB root it just comes back again.

2 REPLIES 2

‎09-01-2025 09:45 AM

HP Recommended

Hi @Jacobluet,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎09-01-2025 10:29 AM

HP Recommended

HP Laptop 14-ep0520sa (893C8EA)

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