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HP Recommended

This is my HP lap top model 15-dy4013dx

I can't remember the pin and just want to factory reset the thing. 

2 REPLIES 2
HP Recommended

Use the HP cloud recovery tool on another Windows PC to create a bootable USB recovery drive that will put the drive to the notebook's 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the utility on another PC, the tool can't detect your notebook's product number which is uses to select the correct factory image from the cloud recovery tool database, you have to manually enter your notebook's product number in the tool's search window in order to proceed.

 

Your PC's product number is 6X3B4UA#ABA

HP Recommended

Follow these steps:

-Windows sign‑in screen, click power button (bottom right). Hold shift button and click restart. After reboot choose troubleshoot - reset this pc - remove everything.

-Follow prompts to fully clean the drive and reinstall Windows.

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