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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center. -
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@Farahim wrote:The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).
That is incorrect.
Off, as in no color, indicates fully charged.
See the image I provided to you in my previous post.
If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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Does the battery charge when the power adapter is plugged into household current with the notebook turned off?
How long have you been using the battery?
Most people get about two to three years of service life from a battery.
The warranty on the battery is only one year.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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@Farahim wrote:When the laptop is turned off and the adapter is plugged in then the light indicating charging is on. This is my second battery and I'm using it since last october.
Then it charges via the hardware electronics, but not when logged into the operating system.
Does it charge fully with the notebook turned off?
Does the color of the charge light change? See the following image for more information.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
3
0
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HP Recommended
HP Recommended
@Farahim wrote:The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).
That is incorrect.
Off, as in no color, indicates fully charged.
See the image I provided to you in my previous post.
If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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