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‎01-14-2020 06:45 PM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

TEST says Keyboard Failed 9SPN10-9L5AOE-XD7URF-GO3LO3

1 REPLY 1

‎01-17-2020 11:21 AM

HP Recommended

Hi @JLM1231

Welcome to the HP Support Community. I'd be happy to assist you. I'm afraid this looks like a hardware issue with the keyboard. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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