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HP Notebook - 17-by0024nf

Good morning,

On my PC from August 2019, I changed the battery.
Since then, it has been impossible to start it without the charger being plugged in.
Obviously, there is no CMOS battery on the motherboard, so the cause does not come from that.
After startup, I get the error:

CMOS Reset (502)

Once started, I can unplug the charger without any problem.
The battery fulfills its function.

I also reset the bios to factory settings without success.

What can I do?

Sincerely

 

 

1 REPLY 1
HP Recommended

Hey @0651160755,

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.