-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Laptop 17-by0024nf, ne demarre pas surbatterie

Create an account on the HP Community to personalize your profile and ask a question
04-12-2024 11:43 PM - edited 04-16-2024 12:27 PM
Good morning,
On my PC from August 2019, I changed the battery.
Since then, it has been impossible to start it without the charger being plugged in.
Obviously, there is no CMOS battery on the motherboard, so the cause does not come from that.
After startup, I get the error:
CMOS Reset (502)
Once started, I can unplug the charger without any problem.
The battery fulfills its function.
I also reset the bios to factory settings without success.
What can I do?
Sincerely
04-14-2024 11:54 AM
Hey @0651160755,
Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Thank you for your understanding.
Regards,