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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-17-2020 02:29 PM

HP Recommended
Product: Envy X360 15 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My X360 15 will not boot into Windows Recovery USB. It will not boot from SSD.

It will either hang at the HP logo screen, or the little Windows circling dots will start circling and Blue Screen error will occur in a few seconds and reboot. Typically, when you power it up, it will do Blue Screen first, automatically, reboot, and then hang.

 

The Blue Screen error is different each time, but most of the time it is

"IRQL NOT LESS or EQUAL," "DRIVER IRQL NOT LESS or EQUAL"

or some type of sys error like "ACPI.sys"

 

It is possible to get into BIOS screen or the UEFI Diagnostic screen with USB.

None of the diagnostic tests gives any errors. 

 

So far, I have read previous posts and tried

- installing a new SSD

- booting without any SSD

- booting with an SSD from another working computer

- booting from an external HDD with Win10

- 2 different 8GB memory cards

- disconnecting battery to discharge it completely

- updating BIOS to F23 (sp105867)

- both Legacy and Secure Boot turned on or off

- memtest86 - no errors

 

Updating the BIOS was kind of weird because it gave errors and rolled back by itself a few times to F22, but now it says it is F23. After, I also tried rolling it back to F22 (sp92856) and F15(sp89047) but now it give error that the BIOS is "not intended for this system."

 

Could anyone suggest anything else I should try or what could be the problem?

Is there another way to update or roll back BIOS?

 

Thank you!

 

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