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HP Recommended
Microsoft Windows 10 (64-bit)

My laptop is stuck in this wretched failing diagnostic loop, anyone have any idea how to break in and get it to boot properly again? I've tried all the offered possibilities. 

Surely it  can't mean I have to throw it away and buy a new one

Now trying factory image recovery as a last resort.

I don't hold out much hope!

1 REPLY 1
HP Recommended

@PaulDH 

Please provide the model number of the laptop.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



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