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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 3
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Laptop dosent react after uppdate ( brand new) sound but no screen and no button reaction

HP Recommended
2H6L5EA (HP 17)
Microsoft Windows 10 (32-bit)

Hello,when told to update did so and it did not stopp so I ended and tryed to restart with no success ,now it doesn’t wiew screen or react to buttons ( I can hear sound from some process for som seconds when pressing on button but that’s all)Help please😭

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Sounds like a video driver problem after the update. Try booting to safe mode, uninstalling the video driver and rebooting. You may also boot into vga mode and do it, I think. 

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HP Recommended

@Nina65 

If an update fails during the process, that is most often a drive issue, and that would also result in the PC not booting to the desktop anymore.

 

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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