Laptop hard to fix on my own

[Elsuncamp]

When I turn on the laptop loads into automatic repair. Then it says automatic repair couldn’t repair. So I click advanced options because the other option , shutting down will lead me back here. I clicked trouble shoot and tried both recovery and reset , as well as command prompt and Uefi with the help of YouTube but could only go so far. Also before all of this, my laptop kept having a lit black screen like when it turns on after loading but it kept going there and repeatively returned to a percentage blue screen. I waited hours and I’m at this point of automatic repair . I want to use a fixed laptop of mine.  Hp serial number-CND5251F4K -product M4C73UA#ABA. - model-15-af020nr. From -Elsun

[iomare]

Hi,

There could be a problem with the hard drive. So, first, you should enter HP diagnostics at boot and perform system or hard drive test.

Turn off the PC by holding the power button until shutdown. Start the PC and continuously keep pressing ESC until startup menu appears. Next press F2 to enter diagnostics and perform the tests.

Let me know if the results,

David

[Elsuncamp]

The results came out fine everything passed. My computer remains in the same condition.

[iomare · Accepted solution]

Ok.

I would perform a clean install of Windows 10. If you have important files on the PC and no backup, you should first perform a backup of the files. You can do this by removing the hard drive and using a USB to SATA adapter and copy the files on another PC.

Next, perform a clean install of Windows 10. Here is a small guide:

Download media creation tool from Microsoft on different PC, run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). Turn off PC by holding the power button, insert the pendrive in the PC  Press the power button and immediately keep pressing ESC until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. Choose Custom install and delete all partitions. Install on unallocated space.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

Hope it helps,

David

[Elsuncamp]

My laptop is now working thanks to you.