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‎09-06-2023 11:24 AM - edited ‎09-06-2023 11:25 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F54AV)

I bought my Hp Victus in January 2023 and used it perfectly until May, when my laptop went full dead and couldn't switch on or charge. Since it was under manufacturing warranty I took it to the nearest HP service center where they said it was a motherboard issue and replaced it and returned it to me in June. Fast forward one month, my laptop has started getting a lot of windows blue screen errors and keeps on looping for 2 -6 times and then it works fine for one day. It has been a nightmare for me to work or play or do anything, especially since its a relatively new laptop.

I did all the troubleshooting stuff like scan disks using commands like chkdsk and sfc /scannow, hp hardware diagnostics tool, found no errors, reinstalled graphics drivers, which I though fixed the error since it was good for 2 days until it started crashing again.
I am attaching a picture of the reliability history to show what I am undergoing. Please help!!

The blue screen code is sometimes Video_Memory_Management_Internal or Video_TDR_Failure. 
The hardware failure in the image below is a LiveKernelEvent error with code 141
The shutdown unexpectedly errors are BlueScreen errors with code 10e followed by code 116.


Rockycrab_0-1694020508865.png

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Rockycrab_1-1694020534827.png

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