• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-01-2024 01:02 PM

HP Recommended
Product: HP Pavilion Laptop 16-af0063cl
Operating System: Microsoft Windows 11

I recently got a new laptop (HP Pavilion Laptop 16-af0063cl) and decided to replace the NVME SSD of the new laptop with the NVME SSD of my previous laptop to avoid having to transfer files. I first booted the new laptop up to the start of the Windows setup process (no issues) before powering the laptop down and performing the SSD swap. After the swap, the new laptop fails to boot. No boot logo appears. Pressing power button leads to the capslock key light flashing white once before powering back down. Charging port LED is amber when plugged in.

 

Already tried:
Booting while holding win+b, win+v, and other methods to boot into bios
Plugging in BIOS recovery drive

Plugging in original SSD that came with the computer

Allowing to charge further

Booting with no SSD (hey you never know)

 

Nothing has yielded a different result, screen remains completely black (no HDMI output either)


Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.