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‎07-18-2025 11:30 AM

HP Recommended

my laptop will not load windows. It says I need to restore system files in settings. When I try that, it says I must create a restore point and into open system protection when I do that, it tells me system protection is available only in online operating system. Please advise

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1 REPLY 1

‎07-20-2025 12:24 PM

HP Recommended

@MLR19, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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