Laptop not switching on

[Sonali99]

My laptop is 2 months old  i have HP 255 15.6 Inch G9 Notebook PC 

it is not switching on not working at all...i want a new laptop in exchange

[Samrit26]

Hello,

since your HP 255 G9 Notebook PC is only about two months old and shows no power or startup signs, this qualifies as a hardware failure under warranty.

However, replacement or exchange of a unit isn’t something that can be authorized virtually — HP must verify and process it through official warranty channels after confirming the fault.

Here’s how you should proceed properly:

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1. Quick verification before escalation

Try this once so that HP can record that you attempted basic recovery:

1. Disconnect power adapter, battery (if removable), and all peripherals.

2. Hold the Power button for 15–20 seconds to discharge residual power.

3. Plug in only the original HP adapter directly to the wall.

4. Check for any charging LED near the power port.

   • If no light or fan activity: internal hardware (system board or power circuit) fault.

   • If light blinks but screen stays blank: could be BIOS or memory issue, still hardware-related.

If absolutely no activity, stop here — don’t keep retrying.

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2. Warranty handling

Because the unit is within 12 months of purchase:

• HP will treat this as an in-warranty hardware failure.

• They may request proof of purchase and serial number.

• Depending on your region, they’ll either:

  • Send it to the HP depot repair center, or

  • Approve a replacement (DOA case) if the failure is confirmed very early in its lifecycle.

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3. Next action

You’ll need to contact real Saif or HP Support directly to start that warranty case.
Provide:

• Serial Number (from the label under the laptop or original box).

• Proof of Purchase (invoice or receipt).

• Description: “No power, no lights, 2 months old.”

HP will handle pickup, diagnosis, and replacement authorization from there.

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Summary

Step	Action	Purpose
1	Verify with power drain & adapter check	Rule out static lock
2	Stop if no response	Hardware fault confirmed
3	Contact HP Warranty	Initiate DOA/repair case
4	Provide proof of purchase	Required for exchange approval