Laptop repair didn't do anything, still in care pack but can't get through to an assistant.

[JonTanti]

HI, 

So I recently sent my laptop off for repairs to the RAM and it's come back and still has the same issues. I know i have a care pack that is valid -it has literally just been used to aid in recent repairs- until the end of December but when I input my serial number to the virtual assistant it says I have no warranty - and so it won't let me talk to an actual assistant who can help. 

I'm trying to boot my laptop currently to go through the HP support assistant there, but I have big issues with instability and freezing.

Very frustrated right now, is there any way I can contact someone at HP to help?

[WAWood]

@JonTanti 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!