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EmDover
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Message 1 of 2
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Laptop restarted and now all my files are gone!

HP Pavilion
Microsoft Windows 7 (32-bit)

My laptop restarted while I was asleep and I opened it this morning and logged in to be greeted by a pop up that said my account was not accessible at this time and to try again later. It logged me into a temporary account and none of my files are here. It said anything I save onto this account will be deleted as it is only temporary. Please help, three years worth of my college work is now gone!!!!

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Message 2 of 2
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Flag Post
HP Recommended

Laptop restarted and now all my files are gone!

@EmDover
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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