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Flag Post

Laptop showing only black screen after reset

‎12-03-2020 12:43 AM

HP Recommended
Product: Hp-14q-cs0017TU
Operating System: Microsoft Windows 10 (64-bit)

So its alot complicated problem basically my laptop earlier after a hp bios update , don't know what happened it wasn't accepting any password which i had used earlier. So i took it to agent and he said me to do hp cloud recovery tool on my laptop...i followed every step sincerely from ur website and YouTube tutorial. But after 4 hours of all ... Same issue occured , it did work or idk but..still i couldn't get in as it was showing wrong password again and again..so what i did and as i see most suitable option was reset my pc in advance repair mode. After 4-5 hours of resetting it stucked at 99% and after that it turned off and then again turned on . And what i could see for almost last 12 hours is black screen after 50 times turning off and on

 

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