cancel
Showing results for 
Search instead for 
Did you mean: 
KATIEKate94
New member
1 0 0 0
Message 1 of 2
82
Flag Post
HP Recommended

Laptop shut off and restarted several times then said something was damaged

Silver Fusion

A while back my laptop shut down and restarted several times, around the 5th time it booted up and said something was damaged. I installed the software update and it was running fine. Now it is rebooting slow and freezing. 

1 REPLY 1
Level 11
5,316 5,293 224 476
Message 2 of 2
45
Flag Post
HP Recommended

Laptop shut off and restarted several times then said something was damaged

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation