Laptop shuts down

[Lindams7]

HP Spectre 360 shuts down unexpectedly with 33-67% battery left; ran UEFI and said battery passed.

[WAWood]

@Lindams7 

with only 33%, I would expect that -- but not with 67%.

If this is a new PC still under the HP 12-month warranty, then read more below ...

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

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If it is NOT under warranty, you can still contact HP but they will charge you UP FRONT before providing any support.

[Lindams7]

Thanks; it's almost 5 years old but has been great so far. I am thinking that it's the battery despite passing the UEFI test.