10-09-2019 04:41 PM
When I slightly move my laptop it either freezes and I have to turn it off or it completely shuts off!!! When trying to turn it back on I can hear it trying to turn on but then it makes this spring noise and doesn’t end up turning on. (The spring noise sounds very similar to when I turn it off)
I haven’t dropped it or done anything to make it be so touchy, it just recently started acting like this.
Need to use it ASAP!!!
10-12-2019 01:42 PM
Welcome to HP support community.
Provide the notebook model number or the product number?
Update the BIOS
Refer the steps mentioned in this document for the steps:- Click here
Let me know how it goes.
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