Laptop will not boot up also got a failure id# QC5X9X-81J96F-XD7X61-60VU03

[justONEfix]

My Laptop will not boot proper a test was ran and a Failure ID # QC5X9X-81J96F-XD7X61-6OVU03 was given please help

[CF4]

Hi

Hard Disk 1 Quick Test Failure

This means a replacement drive and re-installation of all software.

Please tell us what you feel capable of doing.

Could you please expand on the

MAKE, MODEL, OS and SKU?

Do you have any Recovery Media?

If in doubt please ask.

[justONEfix]

Hi, 

CF4, Thank you for the time 

I dont have a re-installation disk

I have a (make)...HP notbook, (model)...15-af131dx, (os)...Win 10, (sku)...?, (s.n#)...CND60223ND

How do i fix this my Daughter needs for school

[CF4 · Accepted solution]

Hi

You would need to Replace the Hard Disk, and it may be possible to Recover the old Data, but Doubtful.

Some Drivers/Software/Manuals are here...

https://support.hp.com/gb-en/product/hp-15-af100-notebook-pc-series/8543365/model/8961406/manuals

Title Size

HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from...	0.22MB
User Guide	2.20MB
HP Notebook PC (AMD) HP 255 G4 Notebook PC - Maintenance and Service Guide	3.89M

Then you need another PC, Family, Friend, College or Library etc.

This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second Part:-
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…

W8.x and W10 should activate automagically from their embedded licence key.

https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

 

Read it in small chunks, picking out the paragraphs that are relevant to you.

The Microsoft Site downloads a small Creator File that makes an 8 Gb USB stick into a

Recovery/Repair/Rebuild/Re-Install Media.

If in doubt please ask.