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‎01-15-2017 12:51 AM

HP Recommended
Product: HP 15 f387
Operating System: Microsoft Windows 10 (64-bit)
Laptopis 3 moths old and it fell from my lap onto the hard floor. Since then it won't start up. The error code is PUSBLX 88N8GC MFPX7F 6OE8O3 I tried system repair and it can't repair it I also tried bios but it said the boot configuration. was wrong. I don't know much about computers but I did take the back off to see if the hard drive may have come loose but I'm not sure which is the hard drive and was afraid to remove anything. I am not having any luck finding any how to videos on this exact model. Can you please help me in anyway here?
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2017 02:50 AM - edited ‎01-15-2017 02:55 AM

HP Recommended

Hi,


I assume your laptop is this HP Notebook - 15-f387wm (Touch) ??

Specs: http://support.hp.com/us-en/document/c04936075

It came with Windows 10 64bit Home & 500gb HDD.

Manual: http://h10032.www1.hp.com/ctg/Manual/c04763999

Hard drive had failed. You need to replace with new one of similar form factor.

 

I don't know if accidental damage would qualify for warranty repair. You should contact HP in your region with this failure ID and can try to get the hardware component replaced.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

This is what you need if HP don't honour the warranty: 2.5 inch 7mm/9.5mm thigh SATA SSD. Get 32MB cache, 7200rpm drive - faster.

https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G


You can also upgrade HDD to 2.5 inch SATA SSD. Huge boost on performance, but costly.

http://www.samsung.com/us/computing/memory-storage/solid-state-drives/ssd-850-evo-2-5-sata-iii-500gb...


Page 45-47 in manual: it needs major disassembly to reach the hard drive bay. Get help from certified HP technician or good local technician.

Use recovery USB/DVD you must have created after first setup of this laptop, to factory reset OS after replacement.

http://support.hp.com/in-en/document/c04758961


Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-15-2017 02:50 AM - edited ‎01-15-2017 02:55 AM

HP Recommended

Hi,


I assume your laptop is this HP Notebook - 15-f387wm (Touch) ??

Specs: http://support.hp.com/us-en/document/c04936075

It came with Windows 10 64bit Home & 500gb HDD.

Manual: http://h10032.www1.hp.com/ctg/Manual/c04763999

Hard drive had failed. You need to replace with new one of similar form factor.

 

I don't know if accidental damage would qualify for warranty repair. You should contact HP in your region with this failure ID and can try to get the hardware component replaced.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

This is what you need if HP don't honour the warranty: 2.5 inch 7mm/9.5mm thigh SATA SSD. Get 32MB cache, 7200rpm drive - faster.

https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G


You can also upgrade HDD to 2.5 inch SATA SSD. Huge boost on performance, but costly.

http://www.samsung.com/us/computing/memory-storage/solid-state-drives/ssd-850-evo-2-5-sata-iii-500gb...


Page 45-47 in manual: it needs major disassembly to reach the hard drive bay. Get help from certified HP technician or good local technician.

Use recovery USB/DVD you must have created after first setup of this laptop, to factory reset OS after replacement.

http://support.hp.com/in-en/document/c04758961


Regards

Visruth

Was this reply helpful? Yes No

‎01-22-2017 05:04 AM

HP Recommended
Thank you so much for all the info. I had a hard time finding anything for this laptop so your help is greatly appreciated.
Was this reply helpful? Yes No

‎01-22-2017 05:24 AM

HP Recommended

You're very welcome.

Good luck!

Was this reply helpful? Yes No
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