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‎12-06-2019 12:51 PM

HP Recommended
Product: HP Pavilion x360 m Convertible

My laptop has been showing the blue screen of death for months, with several different stopcodes showing everytime. I took it in and they said it was working and they just needed to uninstall the latest update. They then told me if it happens again then i have to factory reset it. As soon as I got home it did it again, so I went to go reset the whole pc, but it won’t even stay on long enough for it to go through the process. My laptop would only be on for a minute and then show the blue screen again with several different stop codes. It’s to the point where I cannot even go to my settings without it showing the error and restarting. I don’t know what else to do, or if my laptop is just a goner. 

1 REPLY 1

‎12-09-2019 10:04 AM

HP Recommended

@Mia_H01
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue as it's not staying on to perform troubleshooting steps, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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