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HP Recommended
Hp Envy 360
Microsoft Windows 10 (32-bit)

Laptop wouldn't turn on, no charge lights or anything about a month ago. I went to try it last night and it worked normal after pressing the power button for 10 seconds then plugging in. Today its not working again. The orange light came on for a second by the charger port and then turned white and then turned off and the laptop will not turn on.  What could be the issue? Should I try a new power cord? Not sure what to do.

1 REPLY 1
HP Recommended

@Sweetmelissa126

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since you already tried the Power Drain I suggest you try with a different AC Adapter

 

If the issue persists please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.