Latency Issues

[ErdemBey]

Acpi.sys and Nvidia has spikes such as 1.4 ms . How can i fix this?

dxgkrnl.sys, wdf01000.sys, ntoskrnl.sys has big latency issues too such as 0.7 ms

I tried so many things i had been told but couldn't fix it anyway.

I have hp omen 15 en1005nt (5800h-3060 100w-16gb ram)

I did update bios, i did DDU. I have no new updates.

It is a brand new device HP.  This is dissapointing.

[praveenbv]

Hi@ErdemBey, Welcome to the HP Support Community!

Firstly apologies for all the inconvenience. I'll action this right away without much delay. We will work on this issue together to sort it out.

I believe you have issues with wifi. Please follow the troubleshooting steps by clicking on the below link.

https://support.hp.com/in-en/document/c04649175

Note: Update the BIOS  for HP support  website ( take Sure the  charger is connected while updating the BIOS  )

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ThomM69]

I believe he said he updated the BIOS.  I have the same problem. It's possibly related to my wifi drivers. It is a driver issue as far as I can tell. I've updated all drivers.  I tried rolling back drivers in Device Manager. I rolled back the operating system back 4 months from today(with acronis full boot restore). So it isnt a recent driver. All diagnostics report no errors

My Laptop is HP Laptop PC 17-by4000

[ErdemBey]

Didn't work. still having the issues. i was able to partly fix nvidia and dxgkrnl but other ones are the same

[praveenbv]

Hi@ErdemBey,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team

[ErdemBey]

I did contact. They told me to send my pc for at least 20 work days. I can't do without my pc for 20 work days. I am a collage student and i have classes to attend to. I am a bit dissapointed to have this issues on a brand new laptop. If i can find some time, i will send it. Thanks for the support anyway. Have a nice day.

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

[ErdemBey]

well, nobody did contact