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‎07-22-2019 07:15 AM

HP Recommended
Product: HP 250 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi i am having trouble with my hp laptop so when the laptop turns on it not show the welcome tab and i need to wait at least 3 hours till it shows up but when it does and i goes to my home screen its blank only has the hone button (dosent work) cortana (dosent work) and task bar and thats it how do i fix this problem?

 

1 REPLY 1

‎07-22-2019 07:22 AM

HP Recommended

For the PC to take that long to boot up, it could be a hard drive failing.  There are diagnostics built into the startup menu, try running those first.  Then report back with the results.


I'm not an HP employee.
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