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‎12-22-2016 10:32 AM

HP Recommended
Product: LD655EA#ABT
Operating System: Microsoft Windows 7 (32-bit)

I reformatted my laptop computer not so long ago, and i tried to reuse my serial key for my windows 7 ultimate. but i got a 0XC004E003 error code. I contacted windows, and apparently my serial is blocked.  
MY COA/Product configuration ID according to the bios is 059911000005271000100000

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2016 08:04 AM

HP Recommended

Hi @Uriyasama,

 

Good Day! 🙂 Welcome to the HP forums! 🙂 Hope you are doing well. 🙂 I understand that you require assistance regarding product key issues for your windows 7 computer. I will be delighted to assist you here. 🙂

 

 Fabulous analysis. Superb diagnosis of the issue before posting. Kudos to you for that. 🙂 It is always a genuine pleasure to work with customers that display great technical competence. You are a privileged HP customer. It is a genuine pleasure to serve you. 🙂

 

I checked the product specifications of the unit and it came preinstalled with Linux. Link for product specifications: http://support.hp.com/us-en/product/HP-G62-Notebook-PC-series/4247533/model/5039305/document/c026216...

 

So you must have purchased a retail copy of windows 7 and installed it on your computer. If the product key is not working then, you will need to contact Microsoft to get assistance here as the operating system purchase is a retail version directly from a store or from Microsoft. As it is their product they need to provide assistance here for you.

Link to contact Microsoft phone support: https://support.microsoft.com/en-us/contactus/

               

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

 

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-23-2016 08:04 AM

HP Recommended

Hi @Uriyasama,

 

Good Day! 🙂 Welcome to the HP forums! 🙂 Hope you are doing well. 🙂 I understand that you require assistance regarding product key issues for your windows 7 computer. I will be delighted to assist you here. 🙂

 

 Fabulous analysis. Superb diagnosis of the issue before posting. Kudos to you for that. 🙂 It is always a genuine pleasure to work with customers that display great technical competence. You are a privileged HP customer. It is a genuine pleasure to serve you. 🙂

 

I checked the product specifications of the unit and it came preinstalled with Linux. Link for product specifications: http://support.hp.com/us-en/product/HP-G62-Notebook-PC-series/4247533/model/5039305/document/c026216...

 

So you must have purchased a retail copy of windows 7 and installed it on your computer. If the product key is not working then, you will need to contact Microsoft to get assistance here as the operating system purchase is a retail version directly from a store or from Microsoft. As it is their product they need to provide assistance here for you.

Link to contact Microsoft phone support: https://support.microsoft.com/en-us/contactus/

               

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

 

DavidSMP
I am an HP Employee

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