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I just got given a laptop by one of my workers and i was using it for about half hour yesterday then turned it of went to go back on it  and there is already an account I have no clue how to get on I have tried the f11 troubleshoot thing but I really want on it and I have no idea how it's brand new but it's as if there has been an existing user 

 

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@Amylowisxxxx 

If there's currently account that requires a password or pin to logon, we can't assist you with that.

 

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way with bypassing or resetting passwords.

For BIOS or power-on password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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***Please mark Accept As Solution if my post solved your problem***

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