cancel
Showing results for 
Search instead for 
Did you mean: 
cw1113
New member
3 2 0 1
Message 1 of 2
138
Flag Post

Solved!

Long DST Failed Error ID qcxnj2-8jk9j0-xd7uq1-61e903

HP Recommended
HP Laptop
Microsoft Windows 10 (64-bit)

My computer won't boot and I cannot recover.  Long DST failed with Error ID qcxnj2-8jk9j0-xd7uq1-61e903

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
130,007 120,184 19,671 30,062
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Full Test Failure, means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

After you replace the hard drive, you can reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

Select Download tool now, and select Run.

 

If you agree to the license terms, select Accept.

 

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

 

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

 

Select which media you want to use:

 

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay100-notebook-pc/12499456/model/15747450

 

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation