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Locked

‎07-22-2019 04:34 PM

HP Recommended
Product: HP Chromebook
Operating System: Chrome OS

I believe I have an HP Chromebook (forgive me, I bought it years ago.) My account is set up through my school email and I recently changed my password for that email due to hacking reasons, I go to log on today and it tells me I need to enter my new password, I do, then it asks me to enter my old password. I entered the password I KNOW it was, and it tells me it was wrong, so I tried every possible password I have ever had, with no luck. So it let me bypass but it deleted some of my apps off my computer and all of my downloaded/saved files. How can I get these back?? I have pictures and important documents that I desperately need. 
TIA! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2019 04:41 PM

HP Recommended

@makmor1

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP

View solution in original post

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1 REPLY 1

‎07-22-2019 04:41 PM

HP Recommended

@makmor1

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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