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‎01-12-2017 01:26 AM

HP Recommended
Product: Pavilion g6-2213nr
Operating System: Microsoft Windows 7 (64-bit)

Hello! Please help me with my problem.. i recently downgraded to windows 7 and i got missing drivers

 

PCI : 

PCI\VEN_10EC&DEV_5229&SUBSYS_1849103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_1849103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00

 

Bluetooth : 

PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00
PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C
PCI\VEN_1814&DEV_3298&CC_0D1100
PCI\VEN_1814&DEV_3298&CC_0D11

 

SM Bus : 

PCI\VEN_1022&DEV_780B&SUBSYS_1849103C&REV_14
PCI\VEN_1022&DEV_780B&SUBSYS_1849103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05

 

Universal Serial Bus :

PCI\VEN_1022&DEV_7812&SUBSYS_1849103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_1849103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03

 

Unknown Device:

ACPI\HPQ0004
*HPQ0004

 

 

 

Please Help me.. Looking forward!

Thanks in Advance!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2017 06:52 AM

HP Recommended

Hi, @Keran_ :

 

For the smbus and usb controller drivers, you need to install the AMD Chipset Drivers from the link below and restart the PC.

 

You want the 1st file listed on the webpage.

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 

 

 

View solution in original post

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9 REPLIES 9

‎01-12-2017 01:38 AM

HP Recommended

HI

 

Try these drivers and see if it works,

 

PCI : http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_133237_1&sp4ts.oid=6943828

or

 http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58518.exe

 

Bluetooth : http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229457&swItemId=ob_110019_1&lang=en&cc=u...

 

USB you can try this : http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_133397_1&sp4ts.oid=6943828

 

Unknown Device : ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45248.exe

 

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-12-2017 01:40 AM

HP Recommended

Thank you for the quick reply!! i will download it as soon as my connection is stable! Much appreciated! 

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‎01-12-2017 01:40 AM

HP Recommended

For SM Bus  & PCI you can try one of this

 

Donload & install this one:

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55085.exe

 

And this one:

ftp://ftp.hp.com/pub/softpaq/sp58001-58500/sp58429.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-12-2017 01:45 AM - edited ‎01-12-2017 01:46 AM

HP Recommended

i downloaded the one for the usb driver and it says  "this computer does not meet the minimum requirements for installing the software"

 

 

 

SORRYY!!! IM USING A 64BIT OS..! FORGOT TO INCLUDE IT!! 

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‎01-12-2017 01:57 AM

HP Recommended

Try this

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=cp_105965_1&lang=en&cc=US

 

if it dosent work try manually installing either version of the driver by clicking on the device in the device manager, click on the driver tab. Click on update driver. Select the "Browse my computer for software" method, and browse to the installation folder that was created when you ran the driver files.  The file would be located in C:\SWSetup\sp57465 and whatever file name the one I posted is in.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

 

 

If no luck, I recommend you install the AMD chipset driver directly from AMD at the link below. It contains the AMD USB 3.0 controller driver.

 

First download listed on the page is the one you want.

 

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-12-2017 01:58 AM

HP Recommended

you will have to give it a couple of try's with different drivers as these drivers are not packaged for your PC, to find the right one which works

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎01-12-2017 06:52 AM

HP Recommended

Hi, @Keran_ :

 

For the smbus and usb controller drivers, you need to install the AMD Chipset Drivers from the link below and restart the PC.

 

You want the 1st file listed on the webpage.

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 

 

 

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‎01-12-2017 09:18 AM

HP Recommended

Thank you Guys for the Big Help!!! 

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‎01-12-2017 10:08 AM

HP Recommended

You're very welcome.

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