MY HP SPECTRE FOLIO 13 AKOO13 SCREEN TOUCH IS NOT WORKING

[JAMES4U]

MY HP SPECTRE FOLIO 13 COREI7 8TH GEN SCREEN TOUCH NOT WORKING

[Gaya1239]

Hi @JAMES4U,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the touchscreen on your HP Spectre Folio 13 isn't working, there are a few troubleshooting steps you can take to try and resolve the issue:

• Restart Your Device: Sometimes, a simple restart can fix touchscreen issues by refreshing the system.
• Update Drivers: Ensure that all the drivers for your device are up to date. You can do this by going to the HP website, finding your specific model, and downloading any available driver updates, especially those related to the touchscreen or display. Software and Drivers for HP Spectre Folio 13-ak1000 Convertible Laptop PC series
• Calibrate Touchscreen: Your touchscreen might need calibration. Go to your device settings and look for the touchscreen settings. There should be an option to calibrate the touchscreen.
• Check for Hardware Issues: Sometimes, touchscreen issues can be caused by hardware problems such as loose connections or damage to the screen. If you suspect a hardware issue, it's best to contact HP support or take your device to a certified technician for inspection and repair.  HP PCs - Testing for hardware failures
• Perform System Diagnostics: HP laptops often come with built-in diagnostic tools that can help identify hardware issues. You can usually access these tools by pressing a specific key during startup (often F2 or F10). Check your user manual or HP's website for instructions on how to run diagnostics on your specific model.
• Check Touchscreen Settings: Make sure that the touchscreen functionality hasn't been disabled in the device settings. Sometimes, updates or changes to system settings can inadvertently disable the touchscreen feature.
• Perform a System Restore: If the touchscreen recently stopped working after a software update or system change, you can try performing a system restore to revert your device back to a previous state when the touchscreen was working correctly.

Refer to this document:  HP Spectre Folio 13-ak1000 Convertible Laptop PC series

I hope this helps. 

Take care and have a good day.

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