MY LAPTOP RUNNING VERY SLOW

[MANOJ132]

MY LAPTOP RUNNING VERY SLOW .I FEEL LIKE FOOL AFTER PUCHASING THIS PRODUCT

[smarturban]

How long have you had it? Return it to the store if its under warranty. Its nice looking laptop but useless im working on m y ipad whilst waiting for the laptop to cool down. Its only 4 days old so im very concerned about the lifespan 

[WAWood]

@MANOJ132 

Returning it and getting another one is most likely, only going to put you into the same position you are now.

With a Win10 PC, you're almost always going to experience a very slow PC at times because Windows Update (WU) is hogging your PC, searching for, downloading, and installing updates -- to bring your PC up to the most current version of Windows.

And, when it does that, it can force the disk usage to 100% -- and keep it pinned there for some time.

Some folks have been told that resetting your PC will fix this. but, if you reset your PC, you only make matters WORSE! Why? Because you will reset Win10 back to the original version that came preloaded on the PC and that will restart Windows Update all over again.

To find out what version and build of Win10 your PC is running, do the following:
1) enter "cmd" (without the quotes) into the search area and select the Command Prompt option
2) enter "winver" into the command window (again, without the quotes)
3) the most current Win10 is v1809 Build 17763.316

If yours is older than that, most likely WU is hogging your PC trying to update it.

To disable WU temporarily, do the following:
1) Enter "services" in the search area (again, without the quotes)
2) When the window opens, scroll down until you see Windows Update
3) If it say Running under status, that indicates that WU is running
4) To change that, double-click on that task, select Stop under the Service status, and then Apply
5) That should stop WU -- and you should see an immediate improvement in performance

If not, then WU is not the problem.

WU will restart itself automatically later on, so you basically have no choice than to bear with it until it finishes.

[smarturban]

Thanks- I did that.

What suggestions do you have with overheating- it seems many overheat to the extent they actually burn the motherboard. Mones getting hotter than nything Ive vever experienced before

[WAWood]

@smarturban 

You said it was running slow -- and if that happens due to Windows Update, it's likely to overheat as well, as that is processor-intensive work.

Here are some troubleshooting steps you can try: http://support.hp.com/us-en/document/c01657439?jumpid=reg_r1002_usen_c-001_title_r0001

Good Luck