MY PRODUCT ID IS NOT MATCHING WITH THE ONE I WANT TO FILL DURING RECOVERY DRIVE DOWNLOAD PANEL

[SHIVAMPJ007]

MY PRODUCT ID IS NOT MATCHING WITH THE ONE I WANT TO FILL DURING RECOVERY DRIVE DOWNLOAD PANEL?

[Paul_Tikkanen]

Hi:

That utility is only supported for notebooks that came with W10, and built sometime in 2016 or later, which is why the info you entered isn't working.

If you need to reinstall W8.1, you can do that for free as follows...

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/5401225/model/544...