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HP Recommended
elitebook 820 g2
Microsoft Windows 10 (64-bit)

Hi, my hard disk was dead and I can't find the HP cloud recovery for EliteBook 820 G2 version,  is there anywhere I could find the link for downloading into the USB for recovery into my new SSD?

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @Toon671 

 

Your PC is not supported by the HP Cloud recovery client utility.

 

You can make a bootable W10 installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192

View solution in original post

5 REPLIES 5
HP Recommended

@Toon671 

 

Please use Cloud Recovery tool


            https://support.hp.com/us-en/document/c06162205


Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you Banhien.

But the elitebook 820 G2 was not in the list of HP Cloud Recovery Supported Platforms, and I can't find the software restore CD in the software and drivers for HP Elitebook 820 G2 notebook PC, is there still any way to find the link for restore CD ?

Thanks

 
HP Recommended

Hi, @Toon671 

 

Your PC is not supported by the HP Cloud recovery client utility.

 

You can make a bootable W10 installation flash drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192

HP Recommended

Thank you Paul.

This doesn't give me much choice for once for all to recover the operating system and driver for the old laptop.

Cheers, 

HP Recommended

You're very welcome.

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