• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-03-2019 08:47 PM

HP Recommended
Product: HP probook 450 G4
Operating System: Microsoft Windows 10 (64-bit)

I turned on my computer and got the HP PC HARDWARE diagnostics UEFI

FAILURE ID: 9FPRAC-8M29HW-MFPURG-403E03

PRODUCT ID: 1BS22UT#ABA

MEMORY MODULE 

CURRENT VERSION: 1.19.0.0 - BIOS

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2019 09:16 PM - edited ‎03-03-2019 09:22 PM

HP Recommended

 

 

Your notebook is,

Product Number: 1BS22UT
Product Description: HP ProBook 450 G4 Notebook PC (ENERGY STAR) 

 

Manual: page 2, 38

http://h10032.www1.hp.com/ctg/Manual/c05270979

 

RAM module has failed. You need to replace memory module with a new one is exact same configuration as given in manual, like this:

 

https://www.amazon.com/Genuine-Memory-DDR4-SoDIMM-862398-850/dp/B07GTP6T1Q

 

https://www.amazon.com/HP-2400MHz-PC4-2400-SoDimm-862397-855/dp/B078X1J7NY

 

Since you're well within extended warranty, please contact HP directly in your region with the failure ID. They'll replace it free of cost.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-03-2019 09:16 PM - edited ‎03-03-2019 09:22 PM

HP Recommended

 

 

Your notebook is,

Product Number: 1BS22UT
Product Description: HP ProBook 450 G4 Notebook PC (ENERGY STAR) 

 

Manual: page 2, 38

http://h10032.www1.hp.com/ctg/Manual/c05270979

 

RAM module has failed. You need to replace memory module with a new one is exact same configuration as given in manual, like this:

 

https://www.amazon.com/Genuine-Memory-DDR4-SoDIMM-862398-850/dp/B07GTP6T1Q

 

https://www.amazon.com/HP-2400MHz-PC4-2400-SoDimm-862397-855/dp/B078X1J7NY

 

Since you're well within extended warranty, please contact HP directly in your region with the failure ID. They'll replace it free of cost.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

Was this reply helpful? Yes No

‎03-12-2019 10:32 PM

HP Recommended

Got new memory  module and new failure id

9FPRAC-8M29J7-MFPURG-407R03

Was this reply helpful? Yes No

‎03-13-2019 05:11 AM

HP Recommended

 

 

Did you contact HP and open up a ticket for failure ID that was received previously?

 

How many memory modules were originally present in the slots? Did you check if the failed module is the one that was replaced?

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.