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‎02-12-2019 12:25 PM

HP Recommended
Product: EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi i encounter a problem where i cant start my laptop. So i rum the test and found out there's something wrong in my  laptop. Failure id : 9BU548-8759HC-MFGK7G-40DX03. Please advice

1 REPLY 1

‎02-12-2019 11:16 PM - edited ‎02-12-2019 11:20 PM

HP Recommended

@Erdorgol 

The error codes translates to- Memory Module 1 Failure. It means your memory stick in slot 1 has failed and will have to be replaced. Memory is DDR4 PC4-17000 (2133 MHz) dual channel support.

Maintenance and Service Guide shows how to change it:

https://support.hp.com/us-en/product/hp-elitebook-840-g3-notebook-pc/7815294/manuals

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