Microphone not being verified on protocorio exam system diagnostics test

[Charled]

I want to write a proctored exam but when verifying on system diagnostics test it doesn’t verify my microphone but it verified the webcam, connection, desktop. So l have tried to troubleshoot but it’s not helping 

[zoey7886]

@Charled, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Microphone Verification Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your microphone is not being verified on the proctored exam system diagnostics test, there are several steps you can follow to troubleshoot and resolve the issue:

Check Microphone Connection:

• Ensure that your microphone is properly connected to your computer. If you are using an external microphone, check the cable connections.
• If your microphone is built-in, make sure it is enabled in your computer's settings.

Verify Microphone Settings:

• Navigate to Control Panel > Sound > Recording tab (on Windows) to check if your microphone is listed and enabled.
• Make sure the correct microphone is selected as the default device.

Test Microphone Functionality:

• Use a simple sound recording application or voice chat application to test the microphone and ensure it’s working correctly.
• If unavailable, use the HP PC Hardware Diagnostics (UEFI) tool that might include microphone testing. This is accessible during boot by pressing the f2 key > select Component Tests > Audio.

Update Drivers:

• Check for updates to your microphone driver. This can be done through Device Manager > Sound, video and game controllers > find your microphone, right-click, and select "Update Driver."

Permission Settings:

• Verify that your system’s security settings allow applications and browsers to access your microphone.
• Check your browser's permissions as well - ensure that your browser is allowing microphone access.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,