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Message 1 of 2
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My Envy laptop was totally erased

HP Recommended
HP Envy laptop 13-ad1xx
Microsoft Windows 10 (64-bit)

I tried to do a system recovery by clicking on f11 and then I got a window saying restoration Incomplete with 3 options. save log, details and retry. if i choose any of those the laptop restarts and it goes back tp the same window. there is a dialog behind it that says "The system cannot find the drive specified" I did not specify any drive. the it restarts again and is the something allover again. 

If i shut it down and tunr back on it goes to the same screen of restoration failed. 

What do I need to do to get a full re-install of what was originally.

 

This was caused by me when I tried to save a full back up on an external drive. 

 

Is there anything I can do to fix it, restore it to it's original stage like new?

 

Thanks,

PVallarta

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Message 2 of 2
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@PVallarta 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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