• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-16-2021 08:33 AM

HP Recommended
Product: HP ENVY x360 Laptop
Operating System: Microsoft Windows 10 (64-bit)

I just use my Laptop for browsing, working in MS word and watching YouTube for general purpose. Even when I put it sleep mood for sudden the CPU start to run too fast and loud. It becomes hot! And then unexpectedly it shuts down. TodaySharedScreenshot1.jpgTask 5.jpgTask2.jpgTaskM-1.jpg I got a new message from Windows I don't know WHY!!!!! I just bought my tablet couple of months ago at the very end of October, 2020. After few months the Mcafee anti virus when about to expire I observe the problem has been started. Anyway, I don't know the exact reason! Please help. 

 

I am attaching some of screen shot from Task Manager. I hope HP will not block them. 

1 REPLY 1

‎01-16-2021 08:35 AM

HP Recommended

I don't know why the screen shot didn't show up here! I attached them

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.